Van Dongen’s is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
CUSTOMER SERVICE
We will communicate with Customers with disabilities in a manner that takes into account their disabilities. Customers are encouraged to identify any barriers to communication that they are experiencing to assist the us in meeting this commitment. Our staff is available to offer support and assistance in-store, over the phone and via email. Our primary customer service email address is ClientServices@VanDongens.com. We offer site meeting consulting services and provide delivery and full installation services.
PARKING & ACCESS
Our facility has ample disabled parking spaces in close proximity to our main building. Our set up allows for assistive devices and support persons. We have a wheelchair on site (available upon request) in our showroom and garden centre. Golf carts are available to help navigate our nurseries. Van Dongen's is a Pet Friendly environment and service animals are welcome. The public washrooms on site are fully accessible and located in our main building near the main entrance.